Refund policy

  1. You can cancel an order within 24 hours or before it gets shipped.
  2. No cancellation will be allowed once the parcel has been shipped.
  3. We are happy to offer return/exchange on any unworn items within 48 hours of delivery only. No further actions can be taken on this.
  4. You will have to send the shipment back to the company address. Reverse pickup is subject to availability of the service in your area pin code.
  5. The items must be unharmed, not worn or altered and should be in their original packing with tags intact.
  6. Rs 100-200/- will be charged for exchanges/returns depending on your pin-code and the number of products.
  7. If you return the product, you can exchange it or get a replacement. Refunds are not available, but we will give you a gift card for the purchase amount instead. You can use the gift card to order at any time, and it is valid for a lifetime.
  8. Once a product is exchanged and is delivered, no further actions such as refund or exchange would be applicable on that order.
  9. Please return the product (s) in the same condition as it was shipped. If the products are returned in poor condition or without the tags and original packing, an exchange/return would not be provided in such case.
  10. Any claim (including for loss or damage) in respect of the shipment shall be made in writing within 48 hours from the date of delivery and sent to WhatsApp or Call Us (+91 76038 34615). In the case of damaged/incomplete shipments, the customer needs to share photos & videos of the shipment and packaging along with the description of the damage/lost products. In absence of any such claims, made within the period stipulated here, ZANTUM shall not be liable for the same.
  11. Shipping charges are non-refundable.
  12. You can get in touch with us about any issues throughout our WhatsApp or Call Us (+91 76038 34615). and we will be happy to help. All queries will be solved between Monday-Saturday, 10am-6pm.